Guide to Healthcare Services

Your Primary Care Provider is an important part of your healthcare team.

Your doctor will:

Make sure your child聽gets the care they need, like聽regular checkups
Treat your child聽when they are sick
Track everything about your child鈥檚聽past and present healthcare. Make sure they have all of your聽child鈥檚 medical records. You need to sign a form giving permission.
Make referrals to other doctors, if needed

You can pick any doctor in the 桃子视频 network as your Primary Care Provider. You should pick a doctor with an office location and office hours that are convenient for you. If you like the Primary Care Provider that you see now, you can continue to see them if they are listed in 桃子视频鈥檚 Network directory.

To find a doctor online, click on the 鈥淔ind a Doctor鈥� box below. You can also call Member Services at聽1.888.760.2600, and we will find you at least three doctors in your area to choose from.

Once you have picked a doctor call Member Services. We will assign that doctor to you. We will also mail you a Member ID card with your new doctor information.

Healthcare Services Options

Primary Care Provider (Your Doctor)

Your doctor provides the following care:

Wellness checkups
Immunizations, including flu shots
Sports and school physicals, if you聽participate in聽sports
Back-to-school checkups
Sick and non-urgent conditions
Referrals to specialist, if needed
More

Some doctors offer walk-ins, but some require appointments. Contact your doctor to learn聽their appointment preference and expected wait聽time. To find a doctor online, click on the “Find a Doctor” box above.

Urgent and After-Hours Care

Urgent care centers provide treatment when you have an injury or illness that requires immediate care, but it is not serious enough to go to the emergency room. You should go to an urgent care center, if your doctor is not available.

Urgent care centers provide care for the聽following:

Earaches
Minor/common infections (e.g. strep throat)
Minor cuts
Sprains/strains
Minor broken bones
Minor burns

They are open after regular doctor office hours. Walk-ins are welcome, but wait times may vary.

To find an urgent care center near you, click on the “Find an Urgent Care Center” box above.

Emergency Room

Emergency rooms provide immediate treatment of life-threatening conditions. If you have severe symptoms or believe your condition is life threatening,聽you should go to the emergency room or call 9-1-1.

Emergency rooms are open 24/7; however, wait times may be longer because patients with life-threatening emergencies will be treated first.

24-Hour Nurse Advice Line

Feeling sick, have questions, or not sure what to do?

Call the free 24-Hour Nurse Advice Line:
1.888.3322730
TDD: 7-1-1

Experienced nurses will answer your healthcare questions and help you get the care you need.

These trained nurses are available聽24 hours a day, 7 days a week聽to answer your health questions by phone.

Why Choose 桃子视频?

As a local nonprofit health plan, 桃子视频 gives you plenty of reasons to join our 桃子视频. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, 桃子视频 is always working life forward for you and your family.

鈥溙易邮悠� is always there to answer my questions and help me and my family with our medical needs. I truly appreciate and value their customer support and service.鈥�
鈥� Cecily
Member of 桃子视频

桃子视频