桃子视频 cares about all our Members. Our vision is a healthy life for every Texan. Our mission is to improve the health and well-being of underserved Texans by opening doors to health care and health-related social services.
The quality of our care and services is very important to 桃子视频, as is our Members鈥� safety. Our Quality Improvement Program uses things like quality scores, reports, and Member and Provider satisfaction surveys to see how we are doing.
The program鈥檚 overall objectives are to help us monitor and evaluate real-life opinions about our services and processes, and then use the results to make improvements in areas such as:
The CAHPS庐 survey asks about the health care you and your family are receiving from 桃子视频 to help us understand:
桃子视频 uses HEDIS庐 each year as a way to measure the quality of our care and services. These HEDIS庐 measures also show where plans can improve. 桃子视频鈥檚 strategic goal is to be better than 75 percent of other Medicaid health plans in the nation.
桃子视频 offers many programs to make our care and services even better. These include:
H9826_IT_10045_092919_M Last updated聽October 27, 2020.
As a local nonprofit health plan, 桃子视频 gives you plenty of reasons to join our 桃子视频. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, 桃子视频 is always working life forward for you and your family.
鈥溙易邮悠� is always there to answer my questions and help me and my family with our medical needs. I truly appreciate and value their customer support and service.鈥�
鈥� Cecily
Member of 桃子视频
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